EU Customers:
EU Right to Withdrawal: You may cancel your purchase within 14 days from the day you receive the goods, without providing any reason, in compliance with the EU Consumer Rights Directive. This right applies to all purchases, regardless of order size. To qualify for a return, items must be:
- Unworn or unused
- With tags
- In their original packaging
- Accompanied by a receipt or proof of purchase
- All Items from the category FOUND by S.A. are one-off pieces and can not be returned or exchanged. Please enquire about showroom visit if unsure.
Items must be returned no later than 14 days from notifying us of the cancellation. Please note that while EU customers are exempt from the cancellation fee during this 14-day withdrawal period, the cancellation fee applies to orders canceled before shipment.
Non-EU Customers:
Returns Policy: While purchases shipped outside the European Union are generally considered final, we will review return requests on a case-by-case basis. Returns, if approved, must adhere to the following conditions and are subject to a review within 7 days of delivery:
- Unworn or unused
- With tags
- In their original packaging
- Accompanied by a receipt or proof of purchase
Customers are responsible for all return shipping costs. Please contact our customer service at contact@studioarneis.com to discuss potential returns.
Sale Items: Sale items are considered final sale and are not eligible for return. Please review your selections carefully before finalizing your purchase.
Refund and Return Procedures for All Customers:
Initiating a Return: To initiate a return, please contact our customer service at contact@studioarneis.com. Upon acceptance of your return request, we will provide detailed instructions on how and where to send back your package. Return shipping costs are the responsibility of the customer. The Tailor's Bench does not provide return shipping labels. Returns without prior approval will not be accepted. We recommend using a trackable shipping service to ensure your return reaches us.
Damages and Incorrect Orders: Please inspect your items immediately upon delivery. If there are any defects, damages, or if an incorrect item was sent, contact us within 5 days at contact@studioarneis.com so we can address the issue and make it right.
Exchanges: To exchange an item, please return the original item for a refund and then place a new order for the item you wish to receive.
Refunds: Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for your bank or credit card company to process and post the refund.
Cancellation Policy for All Customers:
Cancellation Fee and Definition: A cancellation occurs when a customer decides to completely terminate an order after it has been placed but before it has been shipped. For any order exceeding the equivalent of 500 euros, a 3% cancellation fee will be applied. This fee covers non-refundable credit card processing fees and the labor involved in halting the order processing. The cancellation fee is charged to ensure that transaction-related costs are covered in the event of a cancellation.
Please review your orders carefully and confirm your decision before finalizing to avoid this fee. Cancellations must be requested by contacting our customer service at contact@studioarneis.com before the order is shipped. Once an order has been shipped, it can no longer be canceled; it would then be subject to our return policy.
Thank you for choosing The Tailor's Bench. We are a small team, dedicated to providing you with personal and attentive service. We do our best to respond to and action all inquiries and requests promptly. However, as a boutique operation, our response times might occasionally be a little longer than those of large retailers. We appreciate your understanding and patience, and we are committed to ensuring that each interaction with us is worth the wait.
If you have any questions or require further assistance regarding our return or cancellation policies, please don’t hesitate to contact us at contact@studioarneis.com. We are here to help and ensure your satisfaction with every purchase.
